We are positive that you will love your Good Ukulele.  If for some reason you are not 100% satisfied, please send it back and we will issue you a refund within 30 days.

 

Here are the steps:

  • Contact us at 1 844 GOOD UKE or yourfriends@thegoodukulele.com for a return authorization.
  • We will send you the return address to return your purchase.
  • Return your purchase within 30 days in its original condition.
  • Once we can verify the condition, we will send you your refund (minus shipping fees), no questions asked.

Here are the exceptions:

  • We cannot accept sale or clearance items.
  • Stringed instruments priced at $1,999 or more must be returned within 10 days of shipment.
  • Returned items must be in original, brand-new condition, showing no signs of wear or use (belt-buckle or pick scratches, scuffs, dings, or scrapes, etc.)
  • Items must also include all original packaging, manuals, warrantees, and accessories or your return may be subject to a return handling charge.
  • Excessive returns or any such violations and abuse of our policy will result in suspension of return privileges. 

Refunds are for product value only, excluding shipping and handling charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund.

 

If you have any questions about our Product Guarantee that were not answered above, please contact us at

1-844-GOOD-UKE or yourfriends@thegoodukulele.com